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Still have some questions?  Book a complimentary demo with our founder, Ben.

FREQUENTLY ASKED QUESTIONS

What is an on-demand design service?
Our on-demand design service provides you with access to professional designers and video editors on a flexible, subscription-based model. Whether you need a single design, ongoing part-time support, or a combination of design and video editing, we’ve got a plan that suits your needs.
How does the service work?
Simply choose a plan that fits your requirements, submit a design brief through our platform, and our team of designers will get to work. We offer quick turnaround times and unlimited revisions to ensure your designs meet your expectations.
What are the available plans?
We offer three tailored plans: **Social Plan:** Perfect for businesses that require both content planning and creation. **Growth Plan:** Designed for businesses needing consistent support, with a dedicated set of hours each month. **Premium Plan:** Ideal for fast-paced businesses that demand extensive support.
What type of projects can you handle?
Our team is equipped to handle a wide range of design and video editing tasks, including but not limited to: Graphic design for print and digital media Social media content creation Website and app design Video editing and motion graphics Branding and logo design
How do I submit a design brief?
Once you’re subscribed to a plan, you can submit your design brief via our online portal. Simply provide details about your project, including any specific requirements, branding guidelines, and deadlines.
What is the turnaround time for a project?
Turnaround times vary depending on the complexity of the project and the plan you choose. Typically, single design requests are completed within 24-48 hours. For ongoing plans, turnaround times are agreed upon based on your specific needs.
Can I request a revision?
Absolutely! We offer unlimited revisions on all design work to ensure you’re completely satisfied with the final product.
What if I need additional work beyond my subscription?
If you require additional work beyond what your subscription covers, you can either upgrade your plan or pay for the extra work at a discounted rate.
How can I communicate with my designer?
You can communicate directly with your assigned designer through our platform, ensuring smooth and efficient collaboration. Our platform also allows you to track the progress of your projects in real time.
Can I cancel or change my subscription?
Yes, you can cancel or change your subscription plan at any time. We offer flexible plans to match your business needs, and there’s no long-term commitment required.
Do you offer a free trial?
Yes, we offer a free trial for new clients to experience our service before committing to a subscription. The trial includes a limited number of design requests to showcase our capabilities.
What if I am not satisfied with the service?
Customer satisfaction is our top priority. If you’re not satisfied with the service, please contact us, and we’ll work with you to resolve any issues. If necessary, we offer a money-back guarantee on your first month’s subscription.
Do you service outside of Australia?
Yes of course we do. Our pricing is in Australian Dollars, but besides that we have clients across the globe.
How do I get started?
Getting started is easy! Simply sign up on our website, choose your desired plan, and start submitting your design briefs. Our team will take care of the rest.